Tri-Board is aware of an issue with the email subscriptions for bus status alerts impacting the flow of alerts to some families:
A recent update with our bus status alert system removed subscriptions for anyone who signed up for alerts by bus number. This means those subscribers would not have received their bus status alerts. Subscribers who signed up for alerts by student have not been affected.
Subscribers can now log into their account and re-add subscriptions. We strongly recommend signing up for alerts by student instead of by bus. You will need your student(s) Ontario Education Number (OEN) found on their report card.
We are working with BusPlanner to resolve this issue and hope to reinstate all missing subscriptions. We apologies for any inconvenience this has caused.